Help & Support

Something not working, or a question about your subscription? Write to us and a real person will answer.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Sinkly → Cancel Subscription.
Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Sinkly → Cancel.
In the app you can also tap Settings → Manage subscription. Cancel at least 24 hours before the trial or period ends to avoid the next charge. Deleting the app does not cancel the subscription.

Will I be reminded before my free trial ends?

Yes. If reminders are on, Sinkly notifies you one day before the first payment. Your store also shows the exact date in your subscriptions list.

How do I get a refund?

Payments go through Apple or Google, so they handle refunds. iPhone: reportaproblem.apple.com. Android: Google Play → Payments & subscriptions → Budget & history → choose the purchase → Report a problem / Request a refund.

I changed or reset my phone. How do I get Premium back?

Sign in with the same Apple ID or Google account, open Sinkly and tap Restore (on the subscription screen or in Settings). Subscriptions can't move between iPhone and Android.

The photo check says my sink isn't clean

Use the camera on the real sink, step back so the whole basin is visible, add light, and remove dishes or leftovers. You can try up to 15 checks per day; the count resets the next day.

Apps aren't locking

• iPhone: Settings → Screen Time → make sure Sinkly still has access. Allow notifications so the "Clean my sink" button can bring you back to Sinkly.
• Android: make sure "Display over other apps" and "Usage access" are on for Sinkly, and exclude Sinkly from battery optimization (some brands, such as Xiaomi, Huawei or Samsung, stop background apps aggressively).
• Check that the current time is after a meal in your plan and that your subscription is active.

Can I change my meal times while apps are locked?

Yes, any time, in the Plan tab. Changes apply immediately.

How do I delete my data?

Your plan and history live only on your phone; deleting the app removes them. For feedback you sent us, email us and we'll delete it. See the Privacy Policy.

Contact

osamadeveloper0@gmail.com · We usually reply within 2 business days.